The Referral Assessor will be a key member of the Therapy Coordination Team, responsible for delivering high-quality, holistic needs assessments for individuals affected by cancer, bereavement, or other life-shortening conditions. This role supports the appropriate allocation of therapeutic services by identifying individual client needs and preferences, ensuring compassionate and objective care.

Key Responsibilities

• Conduct holistic assessments (face-to-face, and occasionally by telephone or online) to explore the emotional, physical, and practical impacts of cancer and bereavement.

• Provide clients with clear explanations about the assessment process and ensure a sensitive, empathetic approach throughout.

• Through assessment, obtain appropriate clinical and personal information on the clients’ physical and emotional state so that objective and informed decisions can be made regarding therapy.

• Complete and upload assessment reports in a timely manner using CancerCare’s client information system (e.g., IMS).

• Liaise with the Head of Client Services and Therapy Coordination Team to ensure appropriate and approved therapy allocations following assessment outcomes.

• Deal effectively and sensitively with issues raised by clients during assessment, including safeguarding concerns.

• Maintain confidentiality, professional boundaries, and cultural sensitivity at all times.

• Raise awareness of CancerCare’s available services as instructed by the Head of Client Services.

Additional Responsibilities

• Attend regular supervision with the Head of Client Services, team meetings, and relevant training sessions.

• Support the promotion and safeguarding of CancerCare’s reputation in the community.

• Adhere to organisational policies including safeguarding, confidentiality, data protection, equality and diversity, and health and safety.

• Perform additional tasks as reasonably directed by the Head of Client Services for the effective functioning of CancerCare.

• Adopt flexible working patterns to suit the needs of the clients.

• Maintain up to date knowledge of external organisations where clients can be signposted to for support outside of CancerCare (e.g. Citizen’s Advice for financial services).