Role summary
You will be at the centre of our busy Fundraising and Marketing team. This team are responsible for keeping the charity surviving and thriving by bringing in funding from the smallest individual donor, high profile corporate partners or a group of fundraisers taking part in one of our events. This role will work across the whole Fundraising and Marketing team, providing administrative and operational support with both offline and digital fundraising initiatives. You will communicate with our supporters, assist with events and help to maintain the fundraising database which allows us to maximise fundraising opportunities.
>strong>Main Duties
1. Fundraising and Communicating with supporters
• Be a key point of contact throughout our supporters journeys with CancerCare – this includes meeting with and contacting fundraisers and lottery player winners to thank them and inform them of the impact they are making. You will also be required to respond to fundraising enquiries, ensuring to maintain a professional approach at all times.
• Support initiatives and campaigns that will increase income from new and existing donors through individual giving, regular giving and our lottery. This may include working alongside our Marketing team to create marketing materials, copywriting, and contributing ideas to how best promote our fundraising activity.
• Assist with the organisation of fundraising events as required – this may involve some participant communication, packing and putting away event equipment, and assisting with event evaluation admin
• Take responsibility for all fundraising and event equipment, managing who needs what, where and when across all of the centres.
• Assist with sending out fundraising merchandise including supporter information packs, running vests, t-shirts, certificates etc.
• Assist with distribution of fundraising marketing materials around the local area, and ensuring all CancerCare centres have sufficient stock for reception/lounge areas
• Assist with the selling of goods in our centres (e.g. Christmas cards, jewellery, woodwork, books, handmade items etc) across the geographical area, including stock taking and maintaining accurate sales records
• Support the fundraising team with localised events and other fundraising activity, for example Christmas fairs and community events requiring CancerCare attendance
• Provide additional support to the wider Fundraising Team as and when required, specifically with donor communication and retention.
2. Research and database management
• Carry out a range of information gathering activities as required, including online research (e.g. competitor research, community group marketing opportunities etc)
• Thank donors in a timely manner via the appropriate channel, and ensure their records are up to date on the Customer Relationship Management database (Beacon)
• Support the promotion of Gift Aid and keep accurate records. This may also include assisting the Legacy & Individual Giving Officer to deliver training for staff, volunteers and therapists to enable them to promote the importance of Gift Aid income
• Ensure that accurate, up to date supporter records are maintained and compliant with GDPR, and communicate with our 3rd party lottery provider to pass on supporter information
• Learn how to manipulate, filter, extract data from our Customer Relationship Management database (Beacon)
Organisational duties
• Contribute to organisation effectiveness through positivity and pro-activity
• Manage own workload and time, recording daily activity using appropriate software eg Microsoft Outlook
• Have a flexible approach to work patterns in line with the needs of the role
• Participate in staff training, team meetings and events as requested
• Comply with CancerCare’s organisational policies
• Act in accordance with CancerCare’s values and to promote the mission and vision of the charity at all times
• Be able to explain the charity’s mission, vision, values and therapy services to external stakeholders
• Undertake any other duties as determined by the Executive Leadership Team
Mandatory requirements
• Must be physically fit and able to move and erect equipment such as gazebos, weights etc
• Excellent IT skills, diligent with details and accuracy
Qualifications and training
• Educated to A-Level or equivalent
• Formal qualification in Fundraising
Knowledge and experience
• Experience of working on own initiative and planning own workload
• Experience of undertaking administrative jobs
• Interested in working for a charity
• Familiarity with the South Lakes, North Lancashire and Barrow & Furness areas
• Involved in fundraising activity, volunteering or third sector work
Skills and abilities
• Excellent communicator, both verbally, written and in-person
• Excellent IT skills, diligent with details and accuracy
• Highly organised with the ability to prioritise workload, work well under pressure and manage priorities effectively
• Ability to self-motivate/ self-manage
• Understanding of third sector
• Evidence of ability to build and maintain professional relationships
• Experience of working as part of a successful team
Attitudes and values
• Empathy with cancer patients and their families
• Committed to the principles of equal opportunities
• Committed to CancerCare’s vision & values
• Passion to learn, conscientious and positive work ethic
• Uses initiative and has confidence to ask for help when needed
• Results driven, and keen to improve on efficiency
• Knowledge of CancerCare’s aims and objectives
Other
• Ability to travel throughout the South Lakes, North Lancashire and Barrow & Furness areas
• Flexibility to work evenings and weekends (with prior notice)
• Must be able to physically move and erect equipment such as gazebos, weights, boxes etc
• Full UK Driving Licence with access to a vehicle
