Aims and purpose of the job
To provide efficient administration support and contribute to the successful recovery of our clients outstanding debts.
To support the delivery of high-quality, compliant, and reliable client services through proactive communication, exceptional customer service, and complying with our robust systems and processes.
To support the development of the business through the effective promotion of services, leading to sustained growth.
Duties to include:
1. To undertake all departmental administration tasks. This may include incoming/outgoing correspondence, telephone calls and all general business administration.
2. To deal with general enquiries by phone, email and in person.
3. To produce correspondence in line with regulations to assist in the recovery of outstanding debt.
4. To accurately maintain and update manual and computer records using in-house Client Relationship Management (CRM) system.
5. To set up client files in accordance with Debt Recovery procedures.
6. To review and update the tracker diary system on a daily basis.
7. To send monthly debtor updates to clients, credit control and fee earners.
8. To demonstrate an understanding of debt recovery systems and processes to ensure a high level of service is delivered at all times, including covering team holidays or sickness absence.
9. To administer and pay over client payments weekly by referring to the client bank accounts and DARS spreadsheet.
10. To collect regular debtors’ payments via phone. Where payments are made remotely, these should be monitored and chased up where necessary.
11. To analyse the mixed codes monthly via the practice accountant.
12. To administer the client court proceedings via MCOL in a timely manner.
13. To maintain regular communication and continued relations with the recovery solutions partner solicitor.
14. To maintain regular communication and continued relations with High Court Enforcement and Court Enforcement Services.
15. To attend and participate in regular team meetings.
16. To liaise with other internal departments, sharing own personal knowledge in order to establish and maintain internal and external relationships.
17. To ensure all work is produced to very high standards and is completed accurately and within agreed timescales or deadlines.
18. To ensure that client confidentiality is maintained at all times.
19. To ensure that clients receive an efficient service and any queries are dealt with correctly and efficiently.
20. To take full responsibility for the completion and quality of all work and tasks assigned to you.
21. To plan, manage and prioritise your own workload to ensure deadlines are achieved.
22. To continually look for ways to improve and develop the department.
23. To communicate clearly and highly effectively with clients, staff and third parties.
24. To support client surveys and understand the feedback given
Central duties
25. To represent the business when required to ensure positive links, relations and networks.
26. To show a commitment to diversity, equal opportunities and anti-discriminatory practices.
27. To undertake personal development necessary to ensure effective performance in the role.
28. To participate in relevant and appropriate training and development as required.
29. To demonstrate the David Allen values of ambition, professionalism, knowledge, integrity, and respect in the work you do and during your appointment.
Education / Qualifications
5 GCSEs at grades A*-C (9-4) including Maths and English.
Willingness to undertake further qualifications in Debt Recovery and Credit Control.
Skills/ Knowledge/ Experience
Some experience of providing administrative support in an office environment.
Some experience of credit control, debt recovery or accounting work.
Numerical skills or aptitude towards numeracy and data.
Some experience with document and record filing/retention systems.
Excellent computer skills, ability to use Word/Outlook/Excel to a high standard.
High levels of accuracy and attention to detail with work methods to ensure accuracy in work.
Good written and verbal communication skills. Professional and assertive telephone manner.
Excellent customer service and interpersonal skills.
Personal Behaviours & Qualities
Enthusiastic to learn and contribute to the business success of a team; a genuine interest in working in a debt recovery position.
Strong sense and understanding of quality in both an internal and client facing service.
Strong sense of team, willing to contribute to team objectives and support others to achieve their targets and work commitments.
Ability to plan, manage and prioritise work tasks and review flexibly.
Ability to use own initiative but know when to refer queries and take instructions.
Friendly but professional confident manner; with ability to build positive relationships with clients, colleagues, and third-party business partners.
Ability to demonstrate behaviours and expectations consistent with the David Allen values of ambition, professionalism, knowledge, integrity, and respect.
General
Ability to travel between offices and to attend networking events to promote DARS where required.
The closing date is Monday 26 May 2025
All candidates must apply by sending a CV and cover letter to the careers@david-allen.co.uk mailbox.