Our Sales support team guide our customers through every step of a sale and help resolve issues or concerns that they may have. Other duties and responsibilities of a Sales Support may include:

Answering questions from prospective customers about online purchase process

Tracking orders and investigating shipping delays for customers waiting on products

Answering questions from existing customers about their orders

Processing customer sales, refunds and returns

Performing data entry duties with regards to sales figures, metrics and other key data

Reporting unusual activity to Management

Updating customer records with new contact details and notes on support interactions

Referring complex cases to Office Team Leader

Making follow-up contact to inform customers of new or improved products