• Providing 2nd and 3rd line support for servers, networks, cloud platforms and VoIP systems
• Designing, quoting and delivering Windows Server infrastructure and backup solutions
• Supporting clients remotely, by phone and on-site throughout Cumbria and beyond
• Keeping systems secure and up to date with strong cyber security practices
• Working closely with other engineers and helping to support junior team members
Essential skills:
• Strong troubleshooting experience across Windows Server, Active Directory, Hyper-V and Microsoft 365
• Good understanding of networking fundamentals
• Solid knowledge of backup, continuity and disaster recovery solutions
• Great communication skills and a proactive, client-focused attitude
• A full UK driving licence
Desirable skills:
• Experience in IT support (ideally 3 years or more)
• Familiarity with VoIP systems and MSP tools such as ConnectWise or NinjaRMM
• Exposure to firewalls such as Sophos, Cisco or Ubiquiti
• Experience with Datto, Veeam, ShadowProtect, ESET
• Industry certifications and a willingness to continue learning