Aims and purpose of the job
To manage a varied and complex client payroll portfolio ensuring excellent customer care.
To effectively promote and manage the operation of the payroll department by driving business growth and motivating the team, ensuring accurate and efficient work is carried out at all times.
Payroll Senior Role Duties to Include:
1. To process weekly, monthly and annual payroll and pension schemes, including complex and large payrolls, accurately and to the highest standards, including inputting wages information, producing payslips and reports for employers, uploading pension files and submitting information to HMRC.
2. To prepare reports and information as required (internal and external).
3. To be the first point of contact for clients and respond in a timely, clear and concise manner to all payroll enquiries.
4. To support the manager in ensuring that the Payroll team provide the highest level of customer care and service.
5. To open and close both payroll and pension schemes with the relevant bodies.
6. To liaise with third parties such as HMRC and pension providers.
7. To carry out all work efficiently with a recovery of at least 95%.
8. To ensure that client data, information and records are secure and updated at all times
Payroll Manager Role Duties to Include:
9. To allocate and organise efficiently the workflow of weekly, monthly and annual payroll and pension schemes ensuring work is prioritized accordingly, completed accurately and to the highest standards.
10. To drive business growth by promoting our payroll services through social media, blogs, networking events and presentations to potential clients to promote services.
11. To ensure that the payroll team provide the highest level of customer care and service.
12. To ensure each member of the team is working to the performance standards set and identifying and acting on any development or performance improvement needs.
13. To manage and motivate the team, ensuring that they meet deadlines and budgets and achieve recoveries of at least 95%.
14. To develop knowledge and understanding of each payroll client and ensure that their expectations are met.
15. To provide assistance, support and training where needed to the team on technical issues.
16. To identify changes to legislation, updating colleagues and clients in a timely manner where appropriate.
Central duties:
17. To represent the business when required to ensure positive links, relations and networks.
18. To show a commitment to diversity, equal opportunities and anti-discriminatory practices.
19. To undertake personal development necessary to ensure effective performance in the role.
20. To participate in relevant and appropriate training and development as required.
21. To demonstrate the David Allen values of ambition, professionalism, knowledge, integrity, and respect in the work you do and during your appointment.
Education / Qualifications
GCSE Maths at grades A*-C (9-4) or equivalent.
Vocational qualification e.g. Chartered Institute of Payroll Professionals CIPP Level 3; Institute of Accountants & Bookkeepers or equivalent.
Skills/ Knowledge/ Experience
Minimum one year experience in payroll processing with a variety of payroll in terms of size and complexity.
Some experience processing third party payroll with a client portfolio.
Some specialist technical knowledge relating to the statutory and regulatory compliance requirements.
Some experience working with Iris Payrite.
Some line management experience including experience of conducting appraisals, inductions, probation reviews, and absence management.
Proficiency in general IT skills, particularly in Microsoft Excel, Word and Outlook.
Highly numerate with ability to analyse large amounts of financial data and identify errors.
Awareness of GDPR requirements and experience in operating systems to manage the confidentiality and security of sensitive information and personal data.
Ability to build positive relationships with a passion for outstanding customer service.
Ability to effectively lead, manage and motivate a team.
Ability to both lead your own team and work as a team player as part of a central management team.Ability to work accurately at speed with high levels of care and attention to detail.
Excellent written and verbal communication skills with all stakeholders.
Ability to manage time and prioritise work effectively with demanding deadlines to deliver against targets.
Ability and confidence to secure new business and develop client relationships.
Ability to quickly assimilate a client’s needs in relation to approach and the presentation of technical advice.
Personal Behaviours & Qualities
Ability to work well in a team, understanding group objectives, and how to contribute to them and add value.
Ability and confidence to work independently and to make decisions appropriately without escalation. High standards of personal work including a strong sense of confidentiality.
Desire to learn and develop professional skills.
Desire to continually develop and ‘be the best you can be’ on an individual, team and corporate basis – naturally curious.
Professional and confident with the ability to respond to challenges in a calm and professional manner.
Ability to demonstrate behaviours and expectations consistent with the David Allen values of ambition, professionalism, knowledge, integrity, and respect.
General
Ability to travel between offices and to undertake client home visits if required.